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  • FAQ: Getting Started
    Created by Lisa Braz, Dec 2, 2009
    Updated by Lisa Braz, Nov 12, 2014
    Shared With: Clearvale Connect

    What is Clearvale?

    Clearvale is an Enterprise Social Network that leverages Web 2.0 technology to provide easy and secure collaboration between employees, partners, customers, and the general public. You can limit your network to just people within your company. Or, you can set up your network to include people outside of your company, such as partners, customers, or even the general public. Clearvale is very flexible, and you can use it in many different scenarios where you have a group of people who need to work together.

    How do I get started using Clearvale?

    Go to www.clearvale.com and create a free Clearvale Express network. Once you create a network, you need to add content to the network and then invite other people to join your network. The most successful networks have many active members who contribute to the life of the network by uploading documents, writing blogs, participating in forums, commenting on content, and so on.

    What are the different versions of Clearvale?

    • Clearvale Express is a simplified version of Clearvale that lets you create and share files as well as create communities within your network.
    • Clearvale Enterprise is the full version of Clearvale that lets you do everything that you can in Clearvale Express as well as work with blogs, wikis, forums, polls, and so on in your network.

    If you start with the Express version of Clearvale, your Sales associate can easily upgrade your existing network to the Enterprise version when you are ready to upgrade.

    How do I control who can access my network?

    You can configure your network so that it is public (anyone can see any content), private (a person must be invited to the network and sign in to see content) or somewhere in the middle. Clearvale  offers full control over who can see the content in your network.

    How do I set up a public network?

    You can take steps such as the following to create a public network:

    • Define the network as being public.
    • Do not require that people log into the network to see content by checking the box that allows unregistered visitors to access your network and view public content and communities.
    • Allow people to join the network if they want without requiring an invitation or approval of membership.
    • Set the privacy on all widgets as public content.
    • Set the privacy for individual pieces of content as public content.

    How do I set up a private network?

    You can take steps such as the following to create a private network:

    • Set up the network as a private network.
    • Require an invitation and approval to join your network.
    • Require a certain email domain to join your network.
    • Require that people log into the network to see content.
    • Set the privacy on all widgets as network membership.
    • Set the privacy for individual pieces of content as network membership.

    What is a Clearvale community?

    A Clearvale community is an area of the network where a group of members can share information about a topic, project, or shared goal. Anyone can create a community in Clearvale. Owners of a community can choose to invite members or make the community open and let whoever is interested join. The community becomes a repository of information where members collaborate together and store information. For example, if you have a community devoted to a group of employees testing a new food flavor, you can use the community to share project documents and schedules, post videos of taste testings, and provide a forum to share ideas.

    Using communities effectively allows you to create a rich history of a project, with documents and exchanges between members contextualized and located in a central location for future reference.

    Why would I want my employees to begin blogging or using videos?

    Clearvale is designed to increase productivity and knowledge sharing by using a paradigm with which many people are familiar. By allowing knowledgeable employees to share their expertise, other staff members can learn in an informal manner. Like any tool, such as email or the Internet, a possibility for misuse exists. However, strong corporate policies can help prevent any issues from arising.

    I’m not very technical. Do I need to have my IT person help me with Clearvale?

    You do not need a background in IT to setup, use, or maintain Clearvale. In fact, most users will find Clearvale very easy to use, as it resembles the Web 2.0 tools with which many people are already familiar.

    Which web browsers does Clearvale support?

    The following browsers are supported for Clearvale:

    • Internet Explorer 6.0, 8.0, 9.0, 10.0, and 11.0
    • Firefox
    • Chrome
    • Apple iOS 5 and iOS 6
    • Android

    We do not support all possible browser extensions. For example, on Internet Explorer, Clearvale does not support the Google Chrome Frame extension.

    Where can I learn more about Clearvale?

    Click Help on the menu bar of your Clearvale network. Additionally, view videos or read the FAQs, feature spotlights, and documentation provided on Clearvale Connect.

    Who maintains Clearvale?

    Clearvale is operated by BroadVision (NASDAQ: BVSN), an international software vendor of self-service web applications for electronic commerce, enterprise portals, and human resources management.

    Can Clearvale be integrated with my system?

    Clearvale does support integration. BroadVision would have to review the systems at your facility to determine whether it can provide integration support.

    Do I retain the copyright and other legal rights to content that I post to Clearvale?

    Yes, you retain your legal rights to your content.  When you upload your content, you grant us a license to use and display that content.  For more information, please visit our Terms of Use.

    Can I upload content for which I do not own the copyrights?

    BroadVision prohibits the posting of infringing materials on Clearvale. You may only upload content to Clearvale if you are certain you have the legal right to do so. If you are not certain you have the legal right to use the content, please refrain from posting it on Clearvale.

    I created a new network, but my confirmation e-mail has not arrived.

    Please follow these steps to resolve this issue:

    1. Check your e-mail application’s spam or junk folder.
    2. Ensure that you are logging into the same email address that you registered with. A common error is registering with an incorrect domain name. For example, broadvision.com and broadvision.net are two distinct domains.
    3. If you have gone through both steps above, and still cannot resolve this issue, please send an email to the following address: clear-info@broadvision.com

    If I change my password on one network, do my passwords change for all other networks I have registered with?

    Yes, if you are a member of multiple networks using the same email address as your login name, your password will always be the same across all networks. If you change your password via one network, that change will be propagated to all of your networks.

    My account was hacked or “phished.”

    If the security of your account has been compromised, you should take the following actions:

    • Run anti-virus software.

    For Windows:
    http://www.microsoft.com/protect/viruses/xp/av.mspx
    http://www.microsoft.com/protect/computer/viruses/default.mspx

    For Apple/Mac OS:
    http://support.apple.com/kb/HT1222

    • Reset your Clearvale password. Log into any one of your networks. Click the My Profile tab. Then click Edit Settings>Account Settings.  In the Account Settings screen, you will see fields to reset your password.


    How can I send you feedback or bugs that I have discovered?

    Send us an email at support@broadvision.com.

    BroadVision provides support to all customers who are paying for Premium Services or have purchased Support services.




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