What is Clearvale?
Clearvale is an Enterprise Social Network that leverages Web 2.0 technology to provide easy and secure collaboration between employees, partners, customers, and the general public. You can limit your network to just people within your company. Or, you can set up your network to include people outside of your company, such as partners, customers, or even the general public. Clearvale is very flexible, and you can use it in many different scenarios where you have a group of people who need to work together.
How do I get started using Clearvale?
Go to www.clearvale.com and create a free Clearvale Express network. Once you create a network, you need to add content to the network and then invite other people to join your network. The most successful networks have many active members who contribute to the life of the network by uploading documents, writing blogs, participating in forums, commenting on content, and so on.
What are the different versions of Clearvale?
If you start with the Express version of Clearvale, your Sales
associate can easily upgrade your existing network to the
Enterprise version when you are ready to upgrade.
How do I control who can access my network?
You can configure your network so that it is public (anyone can see any content), private (a person must be invited to the network and sign in to see content) or somewhere in the middle. Clearvale offers full control over who can see the content in your network.
How do I set up a public network?
You can take steps such as the following to create a public network:
How do I set up a private network?
You can take steps such as the following to create a private network:
What is a Clearvale community?
A Clearvale community is an area of the network where a group of members can share information about a topic, project, or shared goal. Anyone can create a community in Clearvale. Owners of a community can choose to invite members or make the community open and let whoever is interested join. The community becomes a repository of information where members collaborate together and store information. For example, if you have a community devoted to a group of employees testing a new food flavor, you can use the community to share project documents and schedules, post videos of taste testings, and provide a forum to share ideas.
Using communities effectively allows you to create a rich history of a project, with documents and exchanges between members contextualized and located in a central location for future reference.
Why would I want my employees to begin blogging or using videos?
Clearvale is designed to increase productivity and knowledge sharing by using a paradigm with which many people are familiar. By allowing knowledgeable employees to share their expertise, other staff members can learn in an informal manner. Like any tool, such as email or the Internet, a possibility for misuse exists. However, strong corporate policies can help prevent any issues from arising.
I’m not very technical. Do I need to have my IT person help me with Clearvale?
You do not need a background in IT to setup, use, or maintain Clearvale. In fact, most users will find Clearvale very easy to use, as it resembles the Web 2.0 tools with which many people are already familiar.
Which web browsers does Clearvale support?
The following browsers are supported for Clearvale:
We do not support all possible browser extensions. For example, on Internet Explorer, Clearvale does not support the Google Chrome Frame extension.
Where can I learn more about Clearvale?
Click Help on the menu bar of your Clearvale network. Additionally, view videos or read the FAQs, feature spotlights, and documentation provided on Clearvale Connect.
Who maintains Clearvale?
Clearvale is operated by BroadVision (NASDAQ: BVSN), an international software vendor of self-service web applications for electronic commerce, enterprise portals, and human resources management.
Can Clearvale be integrated with my system?
Clearvale does support integration. BroadVision would have to review the systems at your facility to determine whether it can provide integration support.
Do I retain the copyright and other legal rights to content that I post to Clearvale?
Can I upload content for which I do not own the copyrights?
BroadVision prohibits the posting of infringing materials on Clearvale. You may only upload content to Clearvale if you are certain you have the legal right to do so. If you are not certain you have the legal right to use the content, please refrain from posting it on Clearvale.
I created a new network, but my confirmation e-mail has not arrived.
Please follow these steps to resolve this issue:
If I change my password on one network, do my passwords
change for all other networks I have registered with?
Yes, if you are a member of multiple networks using the same email address as your login name, your password will always be the same across all networks. If you change your password via one network, that change will be propagated to all of your networks.
My account was hacked or “phished.”
If the security of your account has been compromised, you should take the following actions:
How can I send you feedback or bugs that I have discovered?
Send us an email at email@example.com.
BroadVision provides support to all customers who are paying for Premium Services or have purchased Support services.