• Clearvale Maintenance Planned for Later This Summer
    Created by Lisa Braz, Jul 25, 2017
    Updated by Lisa Braz, Aug 7, 2017
    Shared With: cvc, Platform Updates

    We are planning some Clearvale maintenance in the upcoming weeks.


    Clearvale chats will be unavailable for short periods of time over the following days:

    • Sunday, July 30, 3:00 AM to 7:00 AM (UTC)
    • Saturday, August 5,  3:00 AM to 5:00 AM (UTC)
    • Saturday, August 12,  3:00 AM to 5:00 AM (UTC)

    Your networks will be available for use during this time. You just won’t be able to use the chat feature.


    Also, all networks will be unavailable the weekend of August 19-20.  In particular, networks will be unavailable starting on Saturday, August 19, at 1:00 AM (UTC). They will be back online Sunday, August 20, at 5:00 PM (UTC).

    We apologize in advance for any inconvenience.

    The Clearvale Team


  • Clearvale Maintenance Work Planned for July 14
    Created by Lisa Braz, Jul 14, 2016
    Shared With: cvc, Platform Updates

    We need to do some urgent Clearvale maintenance work pertaining to the Amazon servers later today, July 14. All Clearvale networks will be unavailable from 6:00-6:30 PM, PDT (3:00-3:30 AM, UTC).


    We apologize for the inconvenience.


    The Clearvale Team

  • Clearvale Release Planned for August 14, 2015
    Created by Lisa Braz, Aug 13, 2015
    Updated by Lisa Braz, Aug 13, 2015
    Shared With: cvc, Platform Updates

    A new Clearvale release is planned for Friday, August 14, 5:00 PM, PDT. Several new features are planned:
    Chat improvements. When reading the comments on a chat, you can mark individual comments as having been read. 
    To mark a comment as read, simply click on the comment. Each comment has a tracker regarding who last marked a comment as read and the total number of people who have marked it as read. 
    The following colors are used for the chat comments:
    • Yellow is used for your actions.
    • White indicates a comment that you have marked as read.
    • Gray indicates comments that you have not marked as read yet.
    Additionally, when viewing a chat on a browser on a mobile device (as opposed to downloading the Clearvale app), a link is provided for Chats. You can view existing chats and participate by adding new comments, reading attachments, and seeing the list of participants. 
    Ability to upload images in the activity stream. You can now easily add images to a microblog post or an activity stream comment by using the  Camera icon.
    The activity stream includes a new Camera icon in the top-right corner of the What’s on your mind? field:
    Hover the mouse over the Camera icon and select one of the following sub-icons:
    • Click  to upload an image from your local computer.
    • Click  to use an image already uploaded to the network.
    You can add some text along with the images if desired. When done, click Post for the images and any text to appear as a microblog in the activity stream.
    Additionally, the Camera icon appears next to the What do you think? field so that you can add an image in a comment directly from the activity stream:
    Improved search for users to invite to a community. The user interface has been simplified for adding people to a community. In particular, when you invite people to join a community, you no longer need to know what type of member the user is (if you have a hybrid network). 
    Also, when searching for someone to add to a community, any matches who are already community members appear in the results list with a note that they are already a community member. 
    Enhanced editor toolbar. Two new buttons are added to the editor toolbar to make it easier to add links to Clearvale blogs or bookmarks in content that you are writing. The new buttons look as follows:
    • Use the  Blog button to add a link to a Clearvale blog. You can choose from all blogs or just your own personal blogs. 
    • Use the  Bookmark button to add a link to a Clearvale bookmark.  You can choose from all bookmarks or just your own personal bookmarks. 
    Improved Network Feedback. By default, when network participants send network feedback (via the Feedback link), the feedback messages are sent as an email message to all network administrators and moderators. You can now customize this behavior and instead create a feedback task this is assigned to certain people. To customize the feedback collection process, select Admin>Feedback. Set Use advanced feedback to Enabled and then define the default task to generate each time network feedback is submitted.

    Issues addressed. The following issues are addressed in this release:
    • 1705. Fixed problem of error message “body too long” appearing when adding images directly in text editor.
    • 2562. Fixed problem of community participants not being added soon enough to the community chat. Previously community participants were added to the chat when they accessed the community. Now, all community participants are added to the chat when the community chat is created.
    • 2846. Fixed problem with search not supporting accented characters and partial words.
    • 2850.  Fixed problem of confusing values on the goals assignment page.
    • 2985. Fixed problem of AVI not being supported within Clearvale chats.

  • Clearvale Networks Maintenance Planned for April 3
    Created by Lisa Braz, Mar 31, 2015
    Shared With: cvc, Platform Updates

    We are planning some maintenance work on all networks later this week. As a result, your networks will be unavailable on Friday, April 3, from 5:00 PM until 8:00 PM, PDT (Saturday, April 4, Midnight-3:00 UTC).

    We apologize for any inconvenience. 


  • Clearvale Release Planned for Friday, March 13, 2015
    Created by Lisa Braz, Mar 11, 2015
    Updated by Lisa Braz, Mar 16, 2015
    Shared With: cvc, Platform Updates

    We are excited to announce a new Clearvale release planned for Friday, March 13, 2015.  Several new features are planned, including the following:

    Support for Community Chats. A new Chat widget is available for communities. 

    When community administrators add this widget to a community, a new chat thread is created for the community and all community members are added as chat participants. 

    As new members are added to the community, they are added to the chat thread. Similarly, when people leave a community, they are removed from the chat thread. 

    Community members can upload file attachments to the chat by using the    icon.

    Flexible display of community members. Network administrators can configure the profile fields that appear when listing the members of a community. To change the fields shown, the network administrator selects Admin>Members List and sets the default fields to list for all community members. 

    Up to five fields can be selected. Note that if you uncheck the Community Role field, community administrators cannot change the role of community members. If you remove the Actions field, community administrators cannot remove community members. 

    By default, these fields appear on the community member list page, Joined Date, Community Role, and Actions:

    Ability to customize invitation preferences for a community. When creating a new community, you can configure whether community members are invited to join the community via an email message or if they are automatically added to the community.

    By default, community membership is handled by invitations. However, network administrators can change the default setting for all new communities by selecting Admin>Network Administration and changing the Join Community With Invitation default setting from Yes to No

    Ability to specify a color for community events. Community administrators can now choose a color to use for community events. To do so, click the Calendar link in Community Directory widget. Then select a color from the Community’s Calendar drop-down menu. 

    All community events will appear in the calendar with this color when displayed in list view:

    Or calendar view:

    Ability to add file descriptions for new files. When uploading new files to Clearvale, you can now add a file description during the upload process. When uploading more than one file at a time, it is assumed that the one description applies to all files being uploaded. 

    You can change this behavior by unchecking the Apply to all uploads checkbox. When unchecked, a Description field appears for each file being uploaded.

    Ability to change your Clearvale login. This release provides full support for anyone to change the email address that they you use to log into Clearvale.  Previously, we had some limitations for members belonging to multiple networks that were not part of an ecosystem of networks.  To change your email address used for logging in to Clearvale, first add the new email to use as your login as an additional email address associated with your account on the Edit Settings>Account Settings page. Then, after you have confirmed the new email address for your account, you can make the new address your primary (login) address by clicking the Make Primary link. 

    Support for Single Sign On with SAML Authentication. Administrators can configure a network to support SAML authentication. It must first be enabled for your network  in the Clearvale Management Center and then the network administrator can configure this authentication for your network. SAML is not supported for an ecosystem of networks.

    API changes.   

    • A new Clearvale API, membership.get_new_members_list, is available for retrieving the date that members joined your network.
    • Community members can now remove themselves from a community by using the communities.remove_user_from_community API.   

    Issues Addressed in This Release

    • 79922. Fixed problem of not being able to approve request to join a community via the link in the email notification. 
    • 80250. Fixed problem of previewing very small files.
    • 80251. Fixed problem of incorrect display of task assignee page on some versions of  Internet Explorer browser.
    • 80776. Fixed problem with LDAP regarding domain restriction not allowing auto registration.
    • Fixed problem of missing line breaks in email notifications with long comments. 
    • Fixed problem on iPad running Safari of being unable to add blog post in Japanese.
    • Fixed problem of tasks appearing as declined when the task creator canceled the task before all participants were able to complete it.
    • Fixed problem of not being able to update department data by using the org.add_org API.
    • Fixed problem of incorrect font sizing with indented text on wiki pages in  some networks. 

  • Clearvale Release Planned for July 11, 2014
    Created by Lisa Braz, Jul 11, 2014
    Updated by Lisa Braz, Jul 15, 2014
    Shared With: cvc, Platform Updates

    A new version of Clearvale will be deployed on July 11, 2014 to all networks. The following new features are planned: 

    • Ability to generate a PDF based on a task. You can now generate a PDF for a Clearvale task that you own or that is assigned to you. 

    When you click the Save as PDF button, Clearvale generates a PDF based on the task details, such as the task title, description, owner, participants, attachments, and so on. The PDF file is added as a file that you own in Clearvale. 

    You can edit the settings for the PDF file if you want to share it with others in Clearvale.
    • Improved notifications for file updates.  If you update a file, and type in some text in the Notes text box, the note is now included in any email notifications generated as a result of updating the file.  For example, enter a description of the file change here:

    Anyone following the file and with email notifications set, will get an email notification that includes the note:

    • Ability to delete previous versions of files. Network administrators can now better manage disk space usage by deleting older versions of documents. Version management requires that you enter Administrative Mode, and then click the Disk Usage Report link on the Admin>Statistics page. Click the File Management icon for the file to manage. 

    Then, place a check mark next to the version or versions to delete and click Delete.

    The selected versions of the document are removed from Clearvale and are no longer available to you or other network members.
    • Additional browser support. Clearvale now supports Internet Explorer versions 10 and 11. 
    • API enhancements. Several API enhancements were added in this release:
      • forums.get_comments now returns an additional parameter for each returned comment of best_answer. best_answer is a Boolean that indicates true (1) for best answer or false (0) for all other replies.
      • membership.create_user no longer requires you to provide a password for new users. Instead, if you use the ignore_password parameter, a temporary password is generated for the new user and they are prompted via an email message to change their password. 
      • membership.add_member also no longer requires a password.

    In addition, the following  bugs are addressed in this release:

    74574, 74575
    Fixed problems related to using Clearvale on Internet Explorer 10 and 11.
    Fixed problem on Internet Explorer 6 and 8 of error occurring when editing text in HTML mode the text editor.
    Fixed problem on Safari of not being able to edit a Freeform widget.
    Fixed problem for network administrators of disabled members being interspersed with active members when viewing network members on the Admin>Member Administration page. Now, all disabled members (those no longer able to log in) appear at the end of the list.
    Fixed problem of admin_mode for activity.get_user_activities not working.
    Fixed problem of lack of notification when you are denied membership in a community. Now, if you request membership in a community and are denied, you receive a notification in your Action Items tab.
    Fixed some font problems on Firefox browser.
    Fixed problem with display of “all day” events.
    Fixed problem of membership.get_members_list returning disabled members in results.
    Updated Google Apps integration to support the latest authentication scheme.

  • Clearvale Release Planned for Friday, March 14, 2014
    Created by Lisa Braz, Mar 12, 2014
    Shared With: cvc, Platform Updates

    A new version of Clearvale will be deployed on March 14, 2014 to all networks.  We have several exciting features planned:

    • Pushed notifications for new content.  Your network can be configured to push badge notifications to your network when new content is available. The badges let you know that a refresh is needed to see the content:
    • Blue badges on the Activity tab in the activity stream indicate the number of activities that you haven’t seen. Blue badges on the Action Items tab indicate the number of Action Item notifications that you haven’t seen.

    Click the blue bar labeled You have new notification(s), click to view to see the latest notification messages in the activity stream.
    • Red badges on the Network tab indicate the total of activities and action items that you haven’t seen. 

    Push notifications are optional for a network, and are enabled by a network administrator on the Admin>Network Administration page. 
    • Customizable profile settings. Network administrators can now customize the profile fields that are available for network participants. 
    Network participants see the profile settings specific to their network when they edit their profile settings:

    and when viewing profile pages:

    • Ability to hide the shortcut toolbar. If you are using one of the default Clearvale themes (either Stellar or Contemporary), a toolbar of shortcut icons appears in the upper-right corner of your network.

    Network administrators can remove this toolbar by going to the Admin>Appearance page and unchecking Show shortcut icons.  

    • Task enhancements.  Managing your tasks has never been easier:
    • You can quickly assign a task to someone by hovering the mouse over their profile picture and selecting Assign Task

    The task creation page appears with this person assigned the task. 
    • Alternatively, when using the create task page, you can find assignees by typing any part of the assignee’s name in the Assignee field. A popup appears with participants with matching names. When you see the desired assignee, select them from the popup list to assign them the task.  
    • On a hybrid network, guests no longer appear on a separate tab in the Choose Participants window. Instead, you can filter guests like you filter members and groups.

    • When adding an attachment to a task, you now click Add From Local to upload an attachment from your computer or click Add From Network to attach a file that is already uploaded to the network.

    When attaching a file from the network, all files visible to you are displayed. You can limit the files to just those that you own.
    • Task owners can now close tasks. The task is marked as completed, and any assignees who did not complete the task are marked as having declined the task.

    • The task detail page shows a tally for the task regarding how many people have been assigned the task, accepted the task, and declined the task.

    • If someone marks a task as complete, and you do not agree that they have completed the task, you can now reassign them the task. 

    They will receive an email notification that the task was reassigned to them and see the task as Assigned in their Action Items list.
    • When viewing your tasks, you can now sort by task status. Task status options are All, Completed, or Open.
    • Change to task notification preferences. You now have two choices regarding task notification preferences--being notified when you are assigned a new task and being notified when someone changes the status of a task that you assigned them:

    Click Edit Settings>Follow & Activity Settings to check that your task notification settings are set as desired.
    • Email notification enhancements. For new networks, email notifications are now turned off by default for all new network members. Previously, all email notification settings were preset for new users. Network administrators can preset some email notification settings for new users by selecting Admin>Email. Otherwise, to receive email notifications, network participants need to go to their page and click Edit Settings>Follow & Activity Settings to set their own email notification preferences. 
    Additionally, email notifications have a refreshed look:

    • Custom theme enhancements. If you have custom network themes, you can now delete themes that you are no longer using. 
    • Action list appears immediately when hovering mouse on profile image. Previously, the action list would appear after clicking the drop-down icon.


  • Network Maintenance Planned
    Created by Lisa Braz, Nov 21, 2013
    Shared With: cvc, Platform Updates

    We are upgrading some hardware for Clearvale later this week. As a result, all networks will be unavailable for about 30 minutes starting on Friday, November 22, at 6:00 PM, PST (Saturday, November 23, 02:00 UTC) .
    We apologize for any inconvenience. 

  • A Place For Everything
    Created by Richard Hughes, Apr 16, 2013
    Updated by Richard Hughes, Apr 16, 2013
    Shared With: cvc

    Clearvale has a wide range of different social content types, and a sophisticated information architecture to enable content to be shared with the right groups of people. But to a first-time user of Clearvale, this can sometimes feel a little overwhelming. So here are some basic guidelines on how to choose the right content type and the right audience, and how to avoid some common mistakes.

    Which Content Type To Use

    This is fairly easy, although people do often make the wrong choice. Common mistakes are:

    • Posting a link without any explanation in a blog. It's good to use a blog for a link to another article if you are adding your own commentary and analysis to it. But if you are not adding your own commentary, use a bookmark instead.
    • Asking questions by posting microblogs on community or profile pages. Arguably this is not an error - a lot of people do it. But is unreliable for important questions. Microblog are somewhat ephemeral, and therefore easily missed. So forums and tasks are a better way of asking important questions.
    • Blogs vs forums - this has often confuses people because the content types are functionally similar. But the distinction is in the usage. Blogs are (typically) for telling people things, forums are for asking questions.


    Where To Put It

    At one level, this is fairly simple, because it is just about identifying the target audience of the content. There are a few complexities in the Clearvale information architecture (which are beyond the scope of this article) that do mean that some content types follow slightly different rules to others, but the guidelines in the graphic above are a good place to start until you have a deeper understanding of each content type.

    However, where content lives is arguably much less than important than who can see it, which leads us to...


    Who To Share It With

    It is a mistake to consider the target audience and the possible audience of a content item to be the same group of people. For example, if I write a piece of Clearvale API sample code and publish it in a Clearvale API Examples community, I have probably chosen the correct target audience. But it would be wrong of me not to share it more widely, as anyone is allowed to see it.

    So, after choosing where to put the content, you must also choose who is allowed to see it. My advice is that any piece of content that is not restricted to certain members should be shared with the whole network. A common mistake is to think "this is an open community, so anyone can see the content if they join". What this overlooks is the fact that if someone is not a member of the community, they will not learn of the existence of the content until they join that community. They don't know what they don't know. So you should share the content with the network so that they have the opportunity to discover it.

    Another mistake I often see is asking for a document to be reviewed in a task, but only sharing the document with the chosen reviewers. Yes, there are times when this is valid, but there many times when it is not. This is "pre-social" thinking. Just because the document is not finished does not mean that people other than the ones you chose to review it aren't interested or don't have a valid contribution to make. 

    I know that every situation is different, and there are times when all of the "mistakes" I describe above are justified. Rules are there to be broken. But hopefully this is a useful starting point, from which you can consciously choose to break the rules, rather than doing it accidentally.


  • New Clearvale apps for iPhone and Android available
    Created by Lisa Braz, Feb 6, 2013
    Updated by Lisa Braz, Feb 7, 2013
    Shared With: cvc

    If you are using the Clearvale app on your iPhone or Android, an updated version of the app is available. New features in the Clearvale app include:
    • Ability to rate status updates (notes) in activity streams.
    • Simplified interface for rating content.
    • Some bug fixes.

    Visit the Apple App store or Google Play store to update your Clearvale app.

    Note that this version of the Clearvale app does not support landscape mode on iPads running on iO6, due to some display issues while in landscape mode. We hope to have a new iPhone app for iPads shortly.

  • Upcoming Clearvale release will not support the GET method for cvauth.authenticate
    Created by Lisa Braz, Oct 10, 2012

    If you have enabled the Clearvale API for your network, the upcoming Clearvale release contains a small change that may impact your custom code. Clearvale will no longer support the cvauth.authenticate GET method. If you use this method, replace it with POST instead.

    You can make this change now as GET and POST are both currently supported. After the upcoming Clearvale release, only POST will be supported.

  • 10 things you should measure during your enterprise social network adoption
    Created by Richard Hughes, Jul 26, 2012
    Shared With: cvc

    With so many companies exploring the idea of implementing a social network within their organisation to connect their employees better, it’s perhaps surprising to find that many of them fail to measure the success of the adoption scientifically. Instead, they rely on subjective measures like “is it working?” and “do we feel better connected?”. These emotional measures are useful and interesting, but they need to be backed up with hard numbers if you are to measure success accurately.

    One of the main reasons people don’t measure adoption in this way is because they aren’t sure what the most meaningful measurements are, and what benchmarks they should be aspiring to reach. Here are 10 suggestions of the metrics you should care about. Some of these are available directly from Clearvale’s social analytics, others we typically help customers understand as part of our Social Enterprise Transformation program.

    1. Percentage of active network members

    Of all the people you invited to join your social network, how many are actually logging in?

    Why do we care? Because it’s the most basic indication of whether your network is successful. If people aren’t logging in, none of the other metrics here matter.

    What does “good” look like? Ideally, we want to reach 100%. How achievable that is depends on whether you invited just the people who really must participate, or a wider audience of people who you would hope will join in. What we want to see here is an upward trend, although don’t be discouraged by an initial peak (while people log in for the first time to see what it’s all about), followed by a short-term decline – that’s normal. But look for the decline to be short-lived, and for participation levels to recover swiftly.

    2. Contribution per user

    How many content items, comments and ratings has the average user contributed?

    Why do we care? Because we don’t want the majority of members to be just “lurkers”; we want them to contribute. Clearvale tracks the level of contribution very visibly through activity points – the more points you have gained, the more you have contributed. But it is also useful to look at a more granular level and separate the content creation, commenting and rating as this says a lot about how the network is being used. For example, high creation levels with low commenting levels suggests members are perhaps still thinking in the old “broadcast” style model of content management systems, rather than interacting with other members.

    What does “good” look like? Again, it depends on the nature of your network, but we would want to see a steady increase before it levels off after full adoption. I typically recommend a target of 100 Clearvale activity points per user per month as realistic for initial adoption. This is equivalent to each user creating one content item, posting one comment and rating one content item per working day – something that ought to be easily achievable in any serious adoption project.

    3. Most active users

    Who is contributing the most?

    Why do we care? Of course, some users will contribute a lot more than others; these people are critical to the success of the adoption and can quickly become “community champions”. So it’s useful to recognise them to thank them for their contribution, but also to illustrate to other members how they are using the network. Of course, some of the most active users may not be good examples – that in itself is useful, although obviously a little more delicate to handle.

    What does “good” look like? Ideally, you would see active users from a range of departments/groups, rather than everyone being from the same team. But even if one team is far more active than the others, that is useful to highlight.

    4. Participation inequality

    Experience shows that considering the “average user” can be dangerous as it fails to account for extremes of behaviour. For example, a few very active users can compensate for a large number of inactive users.This is known as “participation inequality”, often referred to as the 1% rule. There are many different ways of measuring this – typically I measure the percentage of users who contribute 90% of the total network activity, but similar measures at 50%, 75%, etc can also be instructive.

    Why do we care? Because a successful social network needs to encourage participation from as many people as possible.

    What does “good” look like? In a truly equal network, 90% of the activity would come from 90% of the participants; you are unlikely to achieve that. For internal social networks, I would consider figures under 10% to be poor, over 30% to be good, with most networks falling somewhere in the middle. For external, customer-facing networks, the figures are typically much lower.

    5. Non-contribution

    How many users are contributing nothing at all?

    Why do we care? Because we want to look beyond the distortion caused by average users, and identify those who are not contributing.

    What does “good’ look like? Zero. And this ought to be entirely achievable.

    6. Average social reach

    How many other members does the average member interact with? There are several different ways of measuring this, e.g. number of people whose content the member has commented on or rated, but what is important is to measure observed behaviour (what they actually did) rather than stated behaviour (e.g. how many people they chose to follow).

    Why do we care? Because social networks are all about connecting people. If members are not commenting on and rating each others’ content, they are really not being “social”. Or perhaps they are communicating, but still doing it outside the social network.

    What does “good” look like? This depends on the nature of the organisation, and how many other people a member would typically need to communicate with in doing their job. So it will vary greatly from role to role – for example, I typically interact with about 40 other people each month on BroadVision’s internal implementation of Clearvale, but our average reach is around one fifth of that. It is perhaps easier to describe what “bad” looks like in this case – bad is zero, or any other figure below 2 or 3.

    7. Non-engagement

    The number of members with zero social reach.

    Why do we care? Because, again, considering the average user can hide a lot of very low scores. If someone is using the social network but not interacting with other members, they are clearly not using it correctly. So it’s important to know how many people are doing this.

    What does “good” look like? Zero active members with zero social reach. This ought to be achievable.

    8. Most valued users

    Whose content is most valued by other members of the network? In Clearvale, this is measured through content ratings, answering the “was this helpful?” question.

    Why do we care? Because simply measuring volume of contribution is, once the network has become established, not that meaningful. In the beginning, yes, what we care about most is that people are using the network, but as the network becomes better established, we want to make sure they are using it correctly, and therefore quality becomes more important than quantity.

    What does “good” look like? We would want the list of members with the best content ratings to intuitively match the people who we (subjectively) consider to be the most valued members of the network. If the lists are wildly different, it suggests that the content rating mechanisms are not being used appropriately. Low volumes of content ratings are often a cause of this – it’s important to get into the habit of rating content to provide feedback to the author.

    9. Most active communities/groups

    Which groups of people are most active?

    Why do we care? Because these can be used as showcases of how other groups should be using the network.

    What does “good” look like? These most-active communities or groups would be focused on real business topics. It would not be so good if your most active community was, for example, for discussion on favourite movies, sports teams, etc.

    10. Inter-group connectivity

    A slightly more complicated one to finish with – the volume of communication between different groups/departments of users in the network.

    Why do we care? One of the objectives of most social business projects is to encourage better communication between teams. So while good connectivity inside a team is a worthwhile aim, we also want to ensure that high activity levels are not merely perpetuating departmental silos. Therefore it is useful to measure the number and intensity of connections between members and other members outside their own department/team.

    What does “good” look like? Strong connections between groups/departments, rather than isolated hubs of internal-facing activity.

  • Clearvale Connect Now a Hybrid Network
    Created by Lisa Braz, Jul 10, 2012
    Updated by Lisa Braz, Jul 10, 2012
    Shared With: cvc

    As mentioned in an earlier blog, we recently started running Clearvale Connect in a beta environment.  One of the benefits of this is that we can introduce new features to you before they are generally available. One of the new features that we have been working on is the ability to allow guest access to a private network. We call this type of network a hybrid network, since it allows private as well as more public collaboration. 
    We recently converted Clearvale Connect to be a hybrid network. We have made all members of Clearvale Connect (with exception of BroadVision employees) guest  members on the network. As a guest, you continue to log in to participate in the network exactly the same as before. 
    You may notice that the Members tab is renamed as Participants

    When you display the Participants page, you can sort by participant type—either members or guests.


    Another change you may notice appears on the Communities page. Hybrid networks support three types of communities: 
    • Internal communities for private collaboration
    • Guest communities for collaboration with invited guests
    • External communities for more public collaboration

    If you are a guest member, you will not see the link for internal communities. Instead, you can sort the communities by guest communities to which you have been invited and external communities.
    Want to know more about hybrid networks and how they work? Take a look at the Hybrid Networks video. We’ll  be adding more information about this new feature to Clearvale Connect over the next couple of weeks.

  • Network Maintenance Planned
    Created by Lisa Braz, May 3, 2012
    Shared With: cvc, Platform Updates

    We are adding more disk space for Clearvale later this week. As a result, all networks will be unavailable on Friday, May 4, from 5:00-5:30 PM, PDT (Midnight-12:30 AM, UTC) .
    We apologize for any inconvenience. 

  • Workshop 12 Aprile 2012: Come trasformare la tua organizzazione grazie al Social Networking
    Created by Matteo Colombi, Mar 29, 2012
    Updated by Matteo Colombi, Apr 3, 2012
    Shared With: cvc, la Comunità Italiana


    Gruppo Reti

    BroadVision e Gruppo Reti ti invitano
    a partecipare al workshop 


       Trasforma la tua azienda grazie al Social Networking
    (Social Enterprise Transformation)

    Giovedi 12 Aprile 2012 dalle 10.00 alle 12.00
    (inizio registrazione ore 9,30)
    Blend Tower
    Piazza 4 Novembre, 7

    Uno scenario economico sempre più complesso e competitivo, evoluzioni nel campo tecnologico, nelle aspettative dei lavoratori e nell'ambiente di lavoro stanno portando le aziende a dover affrontare nuove sfide.

    Questo contesto impone alle aziende di introdurre processi di innovazione anche attraverso nuove pratiche collaborative supportate dagli strumenti Social.  Tuttavia molto spesso si realizzano progetti di Enterprise Social Networking senza chiari obiettivi di business o una strategia per migliorare le performance dell'organizzazione. E questi tentativi sono destinati a fallire.

    Se anche voi state definendo la vostra strategia o avete avviato dei progetti di Enterprise Social Networking, BroadVision e Gruppo Reti ti invitano ad un incontro di approfondimento sulle tematiche relative all'adozione in azienda di strumenti Social. Inoltre potrai ascoltare alcuni casi reali di aziende che hanno migliorato la comunicazione e la collaborazione proprio grazie all'utilizzo dell'Enterprise Social Networking.


    Consulta l'Agenda


    Tags: , ,

  • Solutions Intranet et Travail Collaboratif, Paris, March 13th-15th
    Created by Hugues Martin, Mar 9, 2012
    Updated by Richard Hughes, Mar 9, 2012
    Shared With: cvc

    (Version française)

    BroadVision will participate to the event "Solutions Intranet et Travail Collaboratif" from March 13th to 15th 2012 in Paris (Porte de Versailles). We will be happy to meet you at booth C53 during all the event duration, and we will take part to the following:

    • Workshop: How to make your ESN essential to your business ? Wednesday March 14th, 12 to 1 PM
    • Round table: The ESN on the french market: compare and chose. On which criterias ? Tuesday March 13th, from 3:45 PM to 4:45 PM, with our partner SDE and the CNEH
    • Round table: Do you need to manage your e-reputation internally in the intranet and the ESN of the company ? And how ? Thursday March 15th from 11:45 AM to 12:45 PM

  • Curious About Earning Activity Points in Clearvale?
    Created by Lisa Braz, Mar 8, 2012
    Updated by Lisa Braz, Mar 8, 2012
    Shared With: cvc

    The most recent release of Clearvale introduced the idea of an activity point goal for all network members. For those curious about how activity points work, I just posted a Feature Spotlight document that talks about why you should set a network activity goal and how to earn more activity points. You can find the document here.

  • maintenance work planned for later this week
    Created by Lisa Braz, Feb 1, 2012
    Updated by Lisa Braz, Feb 1, 2012
    Shared With: cvc

    We are planning to complete some maintenance work on all networks later this week. Clearvale networks will be unavailable on Friday, February 3, 5:00-5:30 PM, PST (Saturday, February 4, 0100-0130 UTC).

    We apologize for any inconvenience

  • Announcing the CSA Winners
    Created by Member 43896, Jan 11, 2012
    Updated by Member 43896, Jan 11, 2012
    Shared With: cvc

    Awhile back we had a contest, asking our customers: how has Clearvale helped you and your company? The purpose of the contest was to better understand how our customers are using Clearvale and what we can do to improve it. We picked our favorites from the first round of written responses and asked them to send us a video based on their submission. Entertaining, thoughtful and educational, the videos were fun to watch and really helped us understand all of the different ways Clearvale is helping people and organizations get work done.

    We're grateful for all of the hard work the entrants put into this contest and are very happy to announce the winners of the Clearvale Success Awards (in alphabetical order):

    Gemeente Tilburg
    A municipality in the Netherlands that manages the City of Tilburg as well as providing support for the surrounding towns and villages within the wider region of Brabant. Using Clearvale, Gemeente Tilburg has seen increased collaboration among businesses, the public and government organizations. It has also proven useful in their "Twinning" work with the Same District in Tanzania, in which the two municipalities share knowledge and collaborate on projects.
    Gruppo Reti
    An Italian IT consulting agency with more than 160 certified IT professionals, Gruppo Reti covers four main areas: business solutions, infrastructure and networking, business analysis and project management, and home and building automation. Using Clearvale, they have seen an increase in company performance and better collaboration and knowledge sharing among departments and employees.
    People Tree Education Society
    People Tree Education Society in India helps create new entrepreneurs. Relying on an active, participatory approach to education, PTeS connects students with industry professionals. With Clearvale, they have created Virtual Campus, a user-friendly site that is attractive and easy to navigate. Student and faculty are able to share notes, upload exam papers, and stay up to date with news and events.
    TechTree IT Systems
    Specializing in building high-performance business applications for mid-market companies in the Asia-Pacific region, TechTree IT Systems is a growing company that is adding customers, partners and employees at a rapid pace. Clearvale has helped their large, mobile, geographically dispersed workforce to coordinate their efforts working towards new leads who are often on the move themselves.
    Based in Sunnyvale, CA, QuickLogic provides semiconductor solutions to handheld consumer device manufacturers. Using a Clearvale network for internal collaboration, QuickLogic now has a centralized location for marketing materials, meetings minutes, design files and more. Employees in the field can easily share and retrieve information, helping them quickly respond to customer issues.

    For more customer stories and case studies, please visit:

  • Please upgrade your Clearvale iPhone App to v1.05
    Created by Member 770, Jul 25, 2011
    Updated by Member 770, Aug 15, 2011
    Shared With: cvc

    If you are using the Clearvale iPhone App, please take the time to ensure that you have updated to the most recent version, v1.05.  We are planning to implement an upgrade to the Clearvale platform in a mid-September patch.   August 19, 2011 patch (approximately one month from now).  However, the patch is incompatible with earlier versions of the iPhone App.  As a result, if you choose not to upgrade your app to v1.05, you will be unable to utilize the Clearvale iPhone App after the patch has taken effect.

    Please take the time over the next few weeks to update your Clearvale iPhone App.  This will ensure continuity of service on your device after the August 19 mid-September patch.

    (Note: The original post stated that the patch would be applied August 19.  However, due to popular request we are holding off on this patch until mid-September, to provide users with more time to update their apps.)

  • Preview of the July Release
    Created by Lisa Braz, Jun 29, 2011
    Updated by Lisa Braz, Jun 29, 2011
    Shared With: cvc

    We plan to roll out the July Release of Clearvale in the later half of July.  Here is a quick peek at the new features.

    Groups. Anyone in the network can create groups of users. Groups of users are simply a collection of network members that you can treat like a single member. For example, you can invite a group to a community, assign a group a task, or share a file with a group. Groups are personal to you. You cannot use a group created by another network member.

    To create a group, click the Members tab and then click Add in the Groups area:

    Once you create a group, the group name appears along with the names of individual network members in places like the Choose Members popup window:

    Note that while the group name appears in the Choose Members window, it does not appear in other places in Clearvale. For example, if you share a file with the Sales group, and then look at the share settings for the file, you will see the individuals that comprise the group, not the group name.


    While tasks are not new in this release, you will notice that the UI has been improved and some enhancements have been made.

    When creating a task, you can specify whether the task needs to be completed by all assignees or just one assignee:


    When viewing the list the tasks assigned to you or the tasks that you have assigned to others, the UI has changed a bit. For example, if you hover over the Assigned To field, you will see a list of the specific people assigned a task.

    The filters on these pages have also changed. The old filter New is renamed as Assigned.  And a new filter is provided for viewing declined tasks.

    When viewing the detail page for a task, you will see more information about the task. For example, you can now see the status of the task for each assignee, and when it was last updated.


    Private Access Mode.  In the past, network owners, administrators, and moderators saw all content in a network, even content where the owner set the privacy to Me.  In the July release, the default behavior for these administrative members is for this content not to be visible. If they need to see private content, they can choose to show it by selecting Enter Private Access Mode from the drop-down menu under their name at the top of the screen. (Hover the mouse over your name to see the menu.) 


    When you are in Private Access Mode, your name appears in red:


    When done viewing the network in this mode, select Exit Private Access Mode from the menu.  

    Notifications. The July release offers additional notification settings on the Edit Settings page. These new settings include:

    • The ability to receive a daily email digest of notification messages. The network administrator determines at what time of day you receive the email digest.
    • The ability to receive email notifications regarding the communities that you are following. In particular, you can now choose to receive email notifications when new content is added to these communities or when content is updated in these communities.

    APIs. Lots of changes planned for the APIs for this release. In particular, we are adding APIs for:

    • Tasks
    • Wikis
    • Polls
    • Bookmarks

    And the APIs for Blogs, User Profiles, and Analytics are being expanded. We are also modifying several other APIs to fix inconsistency issues. Stay tuned to Clearvale Connect for more information about the API changes as the release gets closer.






  • Introduction to Tasks
    Created by Lisa Braz, Mar 25, 2011
    Updated by Lisa Braz, Mar 25, 2011
    Shared With: cvc

    We introduced tasks as a new feature in Clearvale Enterprise networks a couple weeks back. Here is a quick overview of how to use the feature.

    What Are Tasks?

    Tasks may be assigned from one member to another (or to multiple members). Tasks may or may not include attachments (files). If you are assigned a task, you can either Decline it, Re-assign it to another member, or Complete it. When you assign a task, the task is only considered "complete" if all of the assignees complete it. The task creator can, at any time, change/remove the assignees or delete the task.

    How Can I Access Tasks?

    There are two ways to see tasks:

    • Click the My Page tab to display your personal page and then make sure that the Profile Directory widget is visible.  You'll see Tasks listed on there along with all other content types.

    • You can also see tasks that are assigned to in your Action Items inbox on your personal page.


    The Tasks Page

    When you click the Tasks link in the Profile Directory widget, the Tasks page appears, where you can view both tasks that you have assigned and tasks that have been assigned to you. You can also create a new task and assign it to others.


    Adding a Task

    When you add a task, you provide a name, an optional due-date, a description, assign at least one member to the task, and optionally include an attachment.



    Completing a Task

    After you have completed a task, mark it Complete in either your Action Items inbox or on the Tasks page. By default, the Tasks page shows all new and completed tasks. To see just new or just completed tasks, change the Filter setting from All Tasks to New or Completed tasks. 

    Email Notifications

    You will also be notified by email when you get a new task, or when someone comments on a task that you're working on.

    Want More Information on Creating Tasks?

    For a short video on how to create Clearvale tasks, click here.

  • BroadVision in the Media
    Created by Member 43896, Nov 16, 2010
    Shared With: cvc

    Hot on the tail of last week's E2.0 Conference, here's a roundup of some of the great media coverage BroadVision has received:

    14 Social Media Experts React to Facebook’s New Messages

    Social Times

    CMO Giovanni Rodriguez give his two cents on the new Facebook features


    Broadvision Launches Clearvale 2.0


    Clearvale, the DIY model and MyStreams


    Broadvision Relaunches Clearvale, Takes on Jive Directly...

    Silicon Valley Watcher

    No Jive Talkin and the new Clearvale


    Borrowing a Page from Facebook and Ning, BroadVision Bets the Company on the “Social Business Cloud”


    Coverage of Clearvale and insight into our founder and CEO Pehong Chen’s inspiration for the future of BroadVision


    Broadvision Claims to Rival Jive in Social Business Software Market

    CMS Wire

    Covers MyStreams, PaasPort and No Jive Talkin


    BroadVision Offers Platform For Social Media In The Enterprise

    Network Computing

    Coverage of the release of the new BroadVision Clearvale


    Getting Social Networks Down to Business

    IT Business Edge

    Covers PaasPort and the release of the new Clearvale


    Microsoft gets another competitor in SoftBank

    Linux World

    The possible implications that BroadVision’s partnering with SoftBank may have for Microsoft

  • New Feature Spotlights
    Created by Lisa Braz, Sep 13, 2010
    Shared With: cvc

    We added a couple new feature spotlights on Clearvale Connect recently:

    Take a look and let us know what you think!

  • Changing Workplace Demographics and Enterprise Social Networks
    Created by Member 89, Aug 5, 2010
    Updated by Member 89, Sep 14, 2010
    Shared With: cvc

    The workforce has been changing for decades. In the United States, more women work outside of the home than at any other time, baby boomers are retiring, and a new generation has grown up with social networks. In such an environment, how do you make sure to use your talent in the best manner? How do you influence your staff members, minimize “brain drain,” and leverage the talent of the millennials? These questions are crucial, because answering them well can impact an organization’s financial health.

    For example, a recent article by Brian Solis discusses the influence of each gender on Twitter. While the information on gender intrigued me, it also made me wonder in a more general sense what would happen if organizations better leveraged all of their influencers with an Enterprise Social Networking (ESN) tool. Traditional mechanisms to exchange information in the workplace, such as email, perform a specific task. However, they don’t necessarily allow room for “influence.” Using the right people to influence others—whether it is to read specific technical journals or pay more attention to customers—can contribute to an increase in knowledge capital—a valuable company asset. These “influencers” need not consist of executive staff members, either. In fact, your most influential employees may include the people in your rank and file who enjoy blogging and sharing their knowledge.


    Then there are the baby boomers leaving the workforce and taking their knowledge with them; the recouping of this knowledge can cost an organization a lot in time and money. Certainly, some knowledge that these departing staff members possess is documented someplace. Unfortunately, it may reside in a series of private email threads or in some share drive to which only limited people have access. With an ESN, however, knowledge exchange takes place as part of everyday interactions. For example, a community to which you belong can contain all relevant information pertaining to a specific project. As new members join, they see a contextualized setting for all data related to a specific project.

    What about the younger generation? While it might tempt some folks to dismiss workforce newcomers’ ideas and attitudes about work, doing so can alienate an extremely powerful segment of your staff. (Remember how young the founder of Facebook was when he began his successful ascent?) The millennials can offer us innovative ideas. An ESN can encourage the nurturing of these ideas by giving members an open place to brainstorm and potentially contribute to the success of a product—and your company’s bottom line.

    The workforce constantly changes, and the challenges that exist today will likely continue to haunt companies for years. Looking back at how things “were done” or “should be done” can only result in lost productivity, creativity, and ultimately revenue. Using a flexible ESN to help you move through these changes, though, can make your upcoming transitions easier.


  • New to Clearvale? Read This for a Quick Introduction
    Created by Lisa Braz, Jul 14, 2010
    Updated by Lisa Braz, Aug 7, 2012
    Shared With: cvc

    Clearvale provides a full suite of functionality that lets you quickly and easily create a world-class enterprise social network.

    image Collaboration. The world of enterprise social networking is rapidly embracing a wide range of tools that radicallly accelerate knowledge sharing, group collaboration, and project management. In Clearvale, you have access to dozens of features in an easy-to-customize, drag-and drop environment.
    image Ecosystems. Start small and build your way up. Create an intranet space for internal collaboration then expand your world with extranets for customers, partners, and support services. Ecosystems radically energize your online presence via your very own network of networks.
    image Networks. Clearvale Enterprise Social Networks offers a secure environment for sharing valuable information with specific individuals, such as customers, company employees, partners, suppliers, counterparties, and so on. You can share  company documents or discussions within a Web 2.0 platform that leverages social tools (blogs, wikis, videos, discussion forums, and so on) and is business user configurable as an option.  Networks can be set up as public or private; additionally, they can be open or require an invitation or approval for access.
    image Communities. Form groups around departments, projects, general interests, and more, enabling staff to share information and ideas with each other, partners, and customers.  Also known as team workspaces, communities provide a  secure and easy way to collaborate with the right people.
    image My Profile Page. The personal dashboard provides a way for you to track your contacts and bookmark important information and topics that are important to your role and responsibilities.  The personal profile page also helps let other company members stay informed on what you are working on, who you are, what your interests are professionally and personally, and how to reach you.
    Activity Streams. Keep an eye on what what matters to you within your network by using the activity stream. Filter exactly what appears in the stream--all activity, just status updates, just updates from people and content that you are following, and so on. By default, the activity stream appears on your personal page. Your network administrator can also place this widget on the Network page if desired.


    Most Popular Tools and Widgets Included with Clearvale


    image Profiles, Member Directory, and Contacts. Turn your workforce into an online community, giving your company another tool for collaboration and team development. Members can post and share information with one another. Find out what others in your company are working on, so that you are always in tune.
    image Blogs, Wikis, Forums, and More. Share information, news, and more faster than ever before. Enable interaction via ratings and comments. Allowing your workforce to share information freely at all times means that they can learn and apply that knowledge much more quickly.
    Tasks. Assign tasks to other network members as a way to streamline your collaborative processes. Not the right person to handle the task? Reassign it to the right person. Mark it complete when done.
    image Files Widget. Clearvale enables you to easily share files with a robust document management and file storage system. Clearvale also provides versioning support. All previous versions of a document are retained until you delete a document.
    image Freeform Widget. Get creative with the Freeform widget by presenting custom content or visual images, and as a tool for connecting with other systems. The Freeform widget is a flexible widget that lets you embed HTML, Flash, URL, graphics, and other elements into your Clearvale experience.
    image RSS Feed Widget. Use this widget to import valuable news items and helpful content, such as specific websites or blogs, that are of interest to you personally or to members of a specific community or overall network participants. Feeds are provided by various news sources.
    image Twitter Widget. This widget tracks tweets by person, topics, sent by criteria, and received by criteria without having to register for Twitter or sign in for important updates. Using the Twitter widget is an easy way to integrate consumer feedback regarding your company's products and services into your Clearvale network.
    image Feed Widget. The Feed widget lists not only what you have been doing on the network, but lists updates from your contacts and provides notification of files or blog posts that are shared with you. This feature is used most commonly on the home page as a way to keep you in the loop regarding what is happening on the network that pertains to you.
    image Newest Items Widget. This easily configurable widget gives the network administrator the ability to pick the content type and the number of the "newest" items that it contains for updated content/widgets. In addition, this widget  includes more useful information and quick links for common functions (such as "Download").
    image Most Active Members Widget. Displays the most active members within a given network. Activity is defined as creating content and responding to forum topics. Finding the experts in the crowd has never been so easy and you can even track activity points for top contributors as a way to incorporate an awards system, for example.  The network activity widget tracks user events like adding or commenting on content for a certain network.
    image Event Calendar and Event Countdown Widgets. Track events and details like date and time, location, key contact details, and more.  Use the Event Countdown widget as a measure of time remaining until important events or due dates in order to meet deliverables and gauge where you are at in terms of meeting deadlines.
    image Message Board Widget. The Message Board provides a convenient way to share information with a community or a particular network member.  The Message Board widget provides a personalized way for communicating with community members and key contacts.
    image Polls Widget. Create a poll within minutes as a valuable tool for learning the preferences of your network or community members.  Flexible options such as one vote per member or multiple selection options, and showing real-time results are available.
    image Videos and Images Widgets. Use images and videos as a way for creating a more graphical Clearvale network.  Videos can be embedded within a video widget to help with training and accessing the latest company news as examples. Images, such as photos, can personalize the network and are especially useful when you have a distributed staff.
    image Bookmarks Widget. While the Contacts widget allows you to track specific members of a network and community, the Bookmarks widget allows you to mark important Clearvale web pages containing content that is important or of interest to you.  You can use bookmarks to easily access blogs, wikis, forums, and other content within Clearvale.

    Communities Widget. The Communities widget list the communities (workspaces) to which you have access. You have access to communities that you have previously joined or that are open for you to join. Communities that are by invitation only and are private do not appear in this widget. The Community Activity widget is a related tool for tracking participant activities within specified communities. The Community Member widget lists members within the community.

    image Community Directory Widget. The Community Directory widget provides a quick link to the following widgets within  a community:  Members, Blog Posts, Files, Forums, Wikis, Polls, Calendar, and Teamwork (free trial or premium service). A Network Directory widget for the network home page and Profile Directory widget for your profile page are also available.
    image Quick Stats Widget. This widget provides instant and updated statistics about network usage, for example, number of network members and communities in your network as well as total active members within the last 24 hours.  Administrators of Clearvale also have a view under the Administration tab that provides them with additional statistics about the network.
    Mobile Support. Have an Apple or Android device? Use the Clearvale app to access your Clearvale network. Not using one of these devices? Clearvale is also supported on mobile browsers. Clearvale makes it easy to collaborate with your colleagues while you are on the go.


  • Using Clearvale for Project Management
    Created by Member 89, Jun 29, 2010
    Updated by Member 89, Sep 14, 2010
    Shared With: cvc

    When I took a project management class a few years ago, I remember the instructor emphasizing the importance of certain principles—a clear scope statement, an agreement from all parties regarding the scope, and so forth. With a recent project that involved a lot of very busy people, many details, and several key dates I kept these principles in mind. However, in the past, I used tools such as MS Project, email, and calendaring systems to help me with project management. This project, nicknamed “CESNA,” was the first one where I used Clearvale specifically for project management purposes.

    According to A Guide to the Project Management Body of Knowledge[1], a project is a “temporary endeavor undertaken to create a unique product, service, or result.” What I needed was a place to organize all aspects of the CESNA endeavor, so I created a Clearvale community on our company intranet network. This virtual space immediately set this project apart from others I’ve worked on, for it created a central location for all team members to find and share key information in multiple formats, including schedules, scope information, deliverable details, contact information, required data, and so on. I really liked that the community remained accessible at all times, too. When team members missed our weekly meeting, they could easily find information in the community at any time and obtain a fairly good understanding of what has been happening. If the person worked from home, he or she did not need a VPN connection to access a file server to obtain the latest information; additionally, I did not need to send separate emails to update people who missed meetings.

    For the next step, I invited the team members to the community and posted our project scope in a community forum so that the team could comment on it. Additionally, the community contained a link to the list of our deliverables—a presentation and a functional set of working networks for a demonstration. This project, like many, contained some unknowns, and requirements changed. However, with the community, team members easily stayed informed.

    One of the challenges with CESNA included the amount of files to which team members needed access. In some cases, we had to update files many times, too—we were building intranet, extranet, and internet sites. With the DocuVault feature, we found it easy to see the latest changes to key documents. Moreover, we didn’t need to send large .zip files to one another across our email system and wonder which versions were the most up-to-date.




    Alongside our files, the community included a message board. Like other projects, we ran across some hiccups. The message board allowed each team member to ask questions or mention problems. In one case, several of us experienced the same issue; we found this fact out quickly because of the message board and eliminated the wasted effort of several people trying to solve an identical problem.

    Another feature that I personally used for this project is Teamwork. I found that using Teamwork to help me manage objectives relieved a lot of anxiety. When an item on my Teamwork list became due soon, I received a message in my email box to remind me of the upcoming deadline.



    I just mentioned email, didn’t I? With this project I still used it, but far less than I would have for a similar project without Clearvale. Instead of email messages, the team had the organized project community to share information with one another. No one had to worry about leaving a key member of off an email distribution list.

    I was lucky to have a fantastic team. However, I also had to contend with busy schedules, an aggressive deadline, and some roadblocks. People could not always deliver as expected, and schedules changed. Using a tool that helped me to see everything at a glance simplified a process that could have quickly become much harder to manage. At the end, we finished the project on time, producing a comprehensive demo and presentation. We all worked hard—Clearvale doesn’t change that—but we expended our efforts on producing the deliverables, not on project processes.

    [1] Project Management Institute. Project Management Body of Knowledge, Third Edition. Project Management Institute, Inc., 2004. Print.

  • BroadVision Officially Launches Clearvale!
    Created by Lisa Braz, May 27, 2010
    Updated by Lisa Braz, Jun 3, 2010
    Shared With: cvc

    Last week BroadVision officially launched Clearvale. Read the announcement here.

    Part of the launch was a revamped website. Visit this site to create a new network or to read blogs
    about enterprise social networking and Clearvale.

    We will be refreshing Clearvale Connect over the next few days to match the new Clearvale look. We hope you like it!


  • Read about upcoming Clearvale releases here on Clearvale Connect
    Created by Lisa Braz, May 3, 2010
    Updated by Member 2, May 3, 2010
    Shared With: cvc

    Keep an eye on the Clearvale Product Updates blog for details on upcoming Clearvale releases. We'll be adding blogs over the next couple of weeks with more details about the upcoming May release.

  • Clearvale Security
    Created by Member 2, Apr 9, 2010
    Updated by Member 2, Apr 9, 2010
    Shared With: cvc

    Clearvale offers organizations extreme flexibility and scalability. But what about security?  Here are some measures that Clearvale takes to protect your information:

    • Secure Network Access: You have full control over who can access your network. You can require that network members be invited to join, are approved before they can access the site, and provide a specific email domain. Additionally, you can ban certain email domains.
    • Multi-tier Entitlement: Your data is protected from unauthorized members in your organization. The members have privacy/security controls at the network level, at the community level, at the intra-community level, and all the way down to individual documents within the system.
    • Secure Socket Layer (SSL) technology: This ensures server authentication and data encryption. With premium service, we can support up to 256-bit encryption (SSL).
    • Full firewall protection and virtual private connections: We rigorously guard our system from security risks via publicly accepted internet technologies, such as firewall and security auditing. Virtual private connection can restrict the access only within your workplace.
    • Safe use of cookies: The browser “cookie” doesn’t contain personal information like user profiles and passwords.

    If you have questions, please visit the Clearvale Developer Forum community. We’ve started a forum thread dedicated to Clearvale security.


  • New Feature Spotlight on Using Notifications
    Created by Lisa Braz, Apr 5, 2010
    Updated by Member 2, Apr 5, 2010
    Shared With: cvc

    We published a new feature spotlight on using Clearvale notifications. Read about how you can configure your notifications so that you don't miss new or changed information on your network.

  • Using Clearvale to Facilitate Online Learning
    Created by Member 89, Mar 16, 2010
    Updated by Member 89, Sep 14, 2010
    Shared With: cvc

    Groups offer us many benefits: People in organized communities exchange ideas, learn from and offer help and support to one another, and act as each other’s advocates. It makes sense, then, that students often form their own study groups when taking classes. Where one person is weak another might offer insight, and everyone can benefit. Additionally, the feedback we receive from peers can reinforce new concepts and correct wrong assumptions. However, with the popularity of online education today, students might not have the opportunity to leverage group culture effectively to enhance their learning experiences. For example, while the utter convenience of attending class at your own desk at any hour is wonderful, you might have found that many online courses offer only very circumscribed methods of interacting with other students—or even with the instructors. This is a shame, because a key finding in an October 2008 Gartner report states that educators “realize that students who study in groups are more engaged in their studies, better prepared for class and learn more than students who work alone.”[1]

    Online education does not have to rely on a Web 1.0, one-way communication model, though. With Facebook now possessing the honor of number one US site, many people are very familiar with the interactive, community-centric paradigm of Web 2.0. But would you use a social networking site to enhance online learning? Probably not. An Enterprise Social Networking product designed with organizations in mind, however, can help improve students’ online learning experiences by encouraging interaction and community building within a network created for a specific purpose.


    Where the students reside does not hinder a community from forming, either. The Gartner report states that a “learning community is a group of people linked by a shared interest that work collaboratively to fulfill the learning needs of the community members.” A logical approach to online learning, then, is to leverage the natural affinity of the learning group; using a tool designed around communities can be an important element in harnessing the value that comes out of group culture.

    For example, if a college or department already has a Clearvale network, an instructor teaching an online programming class could create a community named “Java Programming 101: Fall 2010.” The community would be a location dedicated to the class—a place to which classmates can come and easily exchange information with the teacher and with each other by using a variety of mechanisms: calendars, files, forums, photos and images, message boards, presentations, and even video. Additionally, students could create profiles that include photos, interests, and so forth so that classmates are not mere names on message boards. The following sections describe some of the community building benefits of these features.






    Listing important dates in a community calendar that students can see at any time is a simple way for instructors to help their students. And if students live near each other and want to meet or simply coordinate online activities, they can use the calendar to schedule these things.



    In an online environment, instructors and students rely on technology to post class information and homework assignments and to turn in completed projects. Using something like Clearvale’s DocuVault feature can make uploading and accessing files easier—right from within the learning community. Instructors need not worry about sending messages with assignments to incorrect email addresses or receiving bounce replies. And when a file is uploaded, community members can comment on or ask questions about it for others to see. For example, if an uploaded assignment is missing a page, a comment in the community can alert the instructor, who can fix it before receiving numerous emails stating the same thing.



    Forums offer an easy mechanism for students to exchange information with each other and to ask questions. Students can post comments or ask questions, and classmates can even rate the questions or responses. What is nice about having forums reside within a community is that students must go to the community to obtain class information anyway; not having to login to a separate forum to participate in class discussions can help encourage students to contribute to the online conversations; they can even view a video in the community and simultaneously comment on it in a forum.


    Message Boards

    Message boards are useful for short notes. For example, the instructor can use the message board within the class community to remind students about an upcoming holiday or a change in assignments. Message boards may not be the most crucial feature in a community, but they serve a community-building role—much like the bulletin boards in many neighborhood businesses do.


    Photos and Images

    Depending on the topic taught, photos and images can be useful learning tools. For example, an instructor teaching a Java course may want to post an image to illustrate the concept of object oriented design. Once posted, students can directly comment on the image and even start discussions.


    Presentations and Videos

    An instructor might want to use a PowerPoint presentation for some of the online class lectures, and Clearvale offers the ability to view presentations from within communities. Additionally, posting videos is easy too, so an instructor can create a video lecture and upload it for class members to see. Instructors can even give students assignments in which they must make their own videos to upload.


    Personal Profiles

    Personal profiles in Clearvale allow class members to post their photos and include information about themselves; rather than signing into an online forum to become “virtually” introduced to other members, students can look at photos of class members and read about their interests. They can subsequently contact members through Clearvale’s messaging feature, or they can post comments to someone’s profile page. When classmates are geographically dispersed, using mechanisms such as personal profiles (with which many people are already familiar because of social networking sites) can encourage a sense of belonging.


    The ability to interact in so many ways within a Clearvale environment contrasts with the approach where student “interaction mostly occurs through an online threaded discussion that allows students and instructors to interact in asynchronous time.”[2] And while an online class cannot completely replicate a classroom setting, where people sit next to and speak with each other, it can offer students a more compelling learning opportunity than what is sometimes offered today—but only if community building tactics are smartly leveraged.



    [1] Carol Rozwell and Diane Morello. “The Ten Operating Principles of Learning Communities.” Gartner. October 31, 2008.

    [2] Alan R. Roper. “How Students Develop Online Learning Skills.” Educause Quarterly. November 1, 2007.

  • New Feature Spotlight on Using Communities
    Created by Lisa Braz, Mar 15, 2010
    Updated by Member 2, Mar 15, 2010
    Shared With: cvc

    Check out our new Feature Spotlight on using communities. Read this document for guidelines on creating and managing a community.

  • Tips for New Community Owners
    Created by Member 89, Feb 12, 2010
    Updated by Member 89, Sep 14, 2010
    Shared With: cvc

    If you are creating a community or have recently created one, here are some tips to help it run effectively:

    -Include a description of your community. If you already created a community, click Edit under your community name to add a description. A description that includes the community's purpose can alleviate confusion regarding the community's goals. For example, you might create a community named Marketing Materials. While this name is specific, you could include more detail in the description: "Use this community to find our most recent logos, press releases, articles, and positioning documents. For competitive information, go to the Competitive Library Community."

    -Only include the widgets that your community needs. Using only the widgets your community requires helps to keep your page clutter-free and the community focused. For example, if you have a community named 2010 Q2 Marketing Budget, you might not need to include the Photos widget on the page. To edit your page, select Edit page layout near the top right of the community and select or remove the widgets you need.

    -Use the Community Directory widget. This is one of my favorite widgets because it acts as a shortcut to community page information. Instead of scrolling down to see, for example, a forum widget, a member can go to the community directory widget and simply click on Forums. Additionally, until you configure a widget, you might not see anything in it, even if content exists (see next point).

    -Configure individual widgets. To configure widgets, click EDIT near the top of the widget. Each widget can be configured differently. For instance, you might want to display several Twitter feeds but only the latest DocuVault file. Additionally, you might only want community members to see certain information, even if your community is open to all. You customize what and how much your widgets display and to whom.

    -Decide who can join your community. Click Edit under your community name and scroll down to Membership. If your community exists for a specific group, select Invitation Only. If everyone on the network can have access to your community, select Open.

    -Monitor your community. Just like in any group, discussions may get off topic. Check your community to see how people interact, if they have questions, and whether or not the community organization needs adjustment. You can always drag widgets off of your community page or add new ones.

    -Consider file organization in advance. If you use the DocuVault feature, you probably know that you can organize files in many categories; the flexibility makes this feature powerful. However, consider how you want your categories and sub-categories to appear and what purposes they serve

    -Participate in discussions. Sometimes people are shy about participating in a community. As the community owner, make sure to participate yourself and to encourage discussion.

    -Manage members. Select Manage Members to see if anyone is requesting to join your community or if you want to invite new members. Additionally, to remove someone from your community, go to the Members tab, select a member's icon, and use the drop down arrow that appears in the lower right corner to choose Remove from community.

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